Utility Billing - Overview

The City of Georgetown Utility Office, located in the Municipal Complex at 300 Industrial Avenue, handles connects, disconnects and payments for water, electricity, garbage, wastewater, and stormwater drainage.

Application for utility service can be made by telephone by calling the Utility Office at (512) 930-3640 or (888) 474-4904, or by coming to the Municipal Complex at 300 Industrial Avenue, Monday through Friday 8:00 am to 5:00 pm. You can e-mail the Utility Office at billing@georgetowntx.org

Utility meters are read and bills mailed to customers every month. Customers then have 15 days to pay their utility bill and are responsible for the timely payment of the account, regardless of whether the bill is received or not. If the bill is not paid by the due date, a penalty of 10% of the current bill is applied to the account and a final notice reflecting the balance plus penalty is mailed. The final notice gives the customer additional time to pay the bill. Utility service will be disconnected if the payment is not received in the Utility Office in full by the extended due date on the final notice. The total balance due, plus an additional $30.00 fee must be paid in cash after disconnection to have the utilities reconnected.